Refund & Cancellation Policy

You may request a full refund of the $19.65 annual membership within 14 days of purchase, provided you have not submitted a catch for verification during that period. Refunds are issued to the original payment method and typically appear within 5–10 business days.

The $10 additional-region activation is a one-time purchase that unlocks that region immediately. Because access is granted on purchase, activations are non-refundable once used to submit a catch. If you activated the wrong region and have not submitted a catch in it, contact us within 14 days and we will move the activation or refund it.

Memberships renew automatically each year at the then-current price. We send a reminder before renewal. If an unwanted renewal charge occurs, contact us within 14 days of the charge and we will refund it as long as no catch has been submitted in the new term.

You may cancel at any time from the member portal. Cancellation stops future renewals; your access continues through the end of the paid term. After the term ends the account becomes read-only — your verified catches and standings are preserved, but new submissions require an active membership.

A declined catch submission is not grounds for a refund. Verification measures the evidence against the program standards; membership pays for participation in the challenge, not for a guaranteed verification.

Memberships terminated for fraudulent submissions, illegal harvest, animal cruelty, or abuse of the platform are not refunded.

Shark FYVE does not sell charter trips. Payments made to verified operators are governed by that operator's own deposit and cancellation policy — contact them directly.

Email Members@sharkfyve.com from the address on your account with the date of purchase. We respond within three business days.